This website may include links to third — party websites, plug — ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third — party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

We may collect, use, store and transfer different kinds of peronal data about which we have grouped together follows:

• Identity data includes first name, last name, username or similar identifier, and title
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

We do not collect any Special Categories of Personal Data about you (for your information Special Categories of Personal Data includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

We use your information in a number of different ways ‐ what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

Identity and Contact data

How we use your name and contact details	Why
To register you as a new customer	We have to use your name and address to add you to our systems.
Deliver your parcel/package	We have to use your name and address to deliver your parcel/package
Send you service messages by text and e‐mail	We use your text and email contact details to send service messages such as delivery notifications and updates
Parcel recipient satisfaction surveys	To improve the quality of service we provide
Sending you information by email or SMS about our new products and services	To keep you up to date with our latest offerings. We only send this with your permission
Fraud prevention and detection	To prevent and detect fraud against either you or Zipter™ ‐ unfortunate, but absolutely essential

Financial Data

How we use your name and contact details	Why
Take Payment, and give refunds	Necessary to pay for Zipter's services or to facilitate a refund
Fraud prevention and detection	To prevent and detect fraud against either you or Zipter™ ‐ unfortunate, but absolutely essential
Collect and recover money owned to us	To lawfully complete the contract between us

Your contact history with us

How we use your name and contact details	Why
To ensure you receive appropriate support in relation to any service enquiries you make	Provide customer service and support
Train our staff	To ensure we can provide you the best possible service when you contact us
Asking you to leave a review or take a survey	To study how customers, use our products/services

Usage Data

How we use your name and contact details	Why
Improve our website	To give you the best possible user experience

Technical Data

How we use your name and contact details	Why
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	To define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	For running our business, provision of administration and IT services, network security and to prevent fraud

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

We do not, and will not, sell any of your personal data to any third party ‐ including your name, address, email address or phone number. We want to earn and maintain your trust, and we believe this is essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

• Companies that do things to get your purchases to you, such as payment service providers, warehouses, and couriers
• Professional service providers, such as digital marketing agencies and website hosts, who help us run our online business

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

What are IP addresses?

An IP address is a string of numbers which identifies a specific computer or internet enabled device when it connects to a network such as the internet, enabling such devices to communicate.

How we use IP addresses

• We record the IP address of visitors to our website and we collect related information such as the products viewed or searched for, the length of visits to certain pages and page interaction.
• We use an independent company to collate the information described above. This company then provides us with data relating to website visitors that have accessed our website from businesses.
• We may then use this information to provide potential business customers with details of services that we offer.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

‐ How Long Will You Use My Personal Data For?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

We'll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.

You have a lot of rights relating to your personal information. You have the right to:

• Request Access ‐ The right to access the personal information we hold about you. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request Correction ‐ The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through your Account)
• Request Deletion ‐ The right to request that we delete your data, or stop processing it or collecting it, in some circumstances where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Request Transfer ‐ The right to request that we transfer or port elements of your data either to you or another service provider. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Object to processing ‐ where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms.
• Request restriction of processing ‐ This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
• Where you receive direct marketing messages from Zipter™, you can withdraw your consent directly via the 'Unsubscribe' link in the email or via your Account Settings.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you want to exercise your rights, have a complaint, or just have questions, please contact us ‐ connect@zipter.in or at Survey No. 69P, 1-111/TLP, Suite 3001, Anand Nagar Colony, Kondapur, Hyderabad, Telangana ‐ 500084.

Thank You.